About Us
Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia’s largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation. Our ability to deliver on this purpose will be dependent on our people.
As the energy sector rapidly evolves with electrification, renewables, and sustainability at the forefront, we are delivering innovative centralised energy solutions to meet the needs of modern communities.
About the team
The Retail Performance team ensures strong financial performance by strategising and executing competitive offers including actively managing the portfolio of Residential and Business customers.
About the role
The Retail Performance Analyst is responsible for managing the customer lifecycle for Residential and Business accounts with a primary focus on the End of Plan (EoP) process.
You will also be involved in triaging and monitoring exceptions to resolution, performance analysis and insights, process improvement and assisting with regulatory documentation.
This position is a 12 month max term contract based at our new Docklands offices with a hybrid working environment of 3 days in the office.
- Coordinate and execute the End-of-Plan process across key retail portfolios.
- Lead and manage customer fallout, exceptions, and remediation activities to ensure seamless lifecycle transitions.
- Identify and implement process optimisation and automation initiatives to drive continuous improvement not limited to EoP.
- Manage day-to-day EoP and In-Market Offers performance insights and analysis.
- Ensure timely delivery of Offers comply with relevant regulatory requirements across the markets we operate in.
About you
- Strong experience working in a similar position within the energy, telco or equivalent regulatory environment
- Proven analytical capability with experience in process improvement, experience with the Atlassian products suite would be an advantage
- Ability to translate data into meaningful insights, actions and recommendations
- Excellent communication and stakeholder management skills with the ability to influence across a matrix organisation
- Effective prioritisation skills to meet deadlines and contribute to multiple work streams
Ready to make a difference? Apply now, applications close Tuesday 17 March 2026.
Why Us?
EnergyAustralia is a place where all employees are genuinely valued, supported, and free to be themselves — because we believe that’s when we’re at our best.
We embrace diversity of background, experience, and perspective, and we encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from the LGBTQ+ community.
Here’s what you can look forward to:
- Employee discounts on electricity and gas, plus savings on major brands and products
- 20 weeks’ paid parental leave – completely gender-equal
- Energise Program – flexible working that’s team-centric, enabling teams to agree and succeed together
- Performance recognition and incentive programmes – tailored to different roles and teams to reward great work throughout the year
- Supportive leaders and a down-to-earth culture where you can be your authentic self