About the Role

EnergyAustralia is building out multiple cross-functional squads to deliver its Customer Transformation (CTX) program, underpinned by a new core billing system implementation. This program is designed to modernise ways of working and improve customer outcomes.

The Experience Designer will be responsible for creating intuitive, data-informed digital experiences aligned to the CTX Digital Roadmap. Key Responsibilities include:

• Design end-to-end customer journeys across web and mobile platforms
• Improve self-service experiences and simplify assisted customer interactions
• Drive consistency across digital channels
• Embed human-centred design principles into discovery and delivery
• Use data and insights to inform design decisions
• Collaborate with digital squads, product owners, and stakeholders
• Translate business needs and platform capabilities into scalable UX solutions
• Contribute to and evolve the design system and reusable components
• Ensure design artefacts are:
• Documented
• Version-controlled
• Integrated into tools like Figma, Jira, and Confluence

About You (Requirements)

To succeed in this role, you’ll bring:

• A tertiary qualification in UX design (or equivalent experience)
• 5+ years’ experience in UX / Experience Design (lead level)
• Experience in the utilities or energy sector (preferred)
• Strong ability to translate complex technical requirements into simple, usable experiences
• Advanced proficiency in Figma
• Knowledge of Web Content Accessibility Guidelines (WCAG 2.0)
• Understanding of regulatory and compliance constraints (e.g. billing, hardship, CDR)
• Ability to operate in ambiguous, matrix environments
• Strong communication and stakeholder influence skills

How to Apply:

If you’re ready to ‘light the way’ towards your next career move, click the 'Apply’ button to submit a confidential application. For any questions reach out to Jock Clydesdale, Talent Partner – Technology @ jock.clydesdale@energyaustralia.com.au  

Why Us?

EnergyAustralia is a place where all employees are genuinely valued, supported, and free to be themselves — because we believe that’s when we’re at our best.

We embrace diversity of background, experience, and perspective, and we encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from the LGBTQ+ community.

Here’s what you can look forward to:

• Employee discounts on electricity and gas, plus savings on major brands and products
• 20 weeks’ paid parental leave – completely gender-equal
• Energise Program – flexible working that’s team-centric, enabling teams to agree and succeed together
• Performance recognition and incentive programmes – tailored to different roles and teams to reward great work throughout the year
• Supportive leaders and a down-to-earth culture where you can be your authentic self