About the team
SEENE provides simple and easy energy to customers on behalf of owners corporations, property owners and embedded network operators. We partner closely with owners corporations and building managers to deliver energy services across more than 150 apartment buildings, gated communities and retirement villages in Victoria, New South Wales, the Australian Capital Territory and Queensland.

About the role
As our Client and Account Management Lead, you'll be the primary relationship owner for a portfolio of residential and commercial clients, including owners corporations, property managers and developers. This role goes well beyond traditional account management as there is a significant focus on operational compliance, regulatory compliance and governance frameworks, ensuring seamless execution from onboarding through to renewal, aligned to contractual obligations and service commitments.

We're looking for someone to drive continuous improvement initiatives aimed at enhancing onboarding efficiency, compliance adherence and overall client experience while enabling scalable and consistent operational delivery. Key activities include

• Lead regular client meetings, business reviews and performance discussions, serving as the primary point of contact for owners' corporations and property stakeholders.
• Build and maintain trusted long-term relationships with clients, proactively identifying opportunities to add value and resolve issues before they escalate.
• Ensure all client activities comply with relevant energy regulations, embedded network obligations and internal governance frameworks.
• Maintain oversight of compliance requirements, including customer protections, billing accuracy and reporting standards.
• Support audits, regulatory reporting and continuous compliance monitoring.
• Facilitate solution implementation across embedded energy and bulk hot water systems.
• Deliver accurate and timely client reporting, including operational performance, billing insights and compliance status.
• Establish and maintain reporting frameworks and KPIs aligned with client and business expectations.
• Oversee client onboarding and transition into embedded network services, ensuring smooth mobilisation.
• Coordinate cross-functional teams (operations, billing, business development, delivery) to deliver timely and accurate onboarding outcomes.

About you
We're seeking a client-focused leader who combines strong commercial acumen with a genuine passion for service delivery. You'll bring energy sector experience, ideally including an understanding of evolving behind-the-meter products and services, and you'll know how to translate technical complexity into clear, confident communication for clients.

You'll be adept at building relationships and influencing key stakeholders such as owners corporation managers, property developers, consultants and builders, and you'll be comfortable working across a broad range of internal EnergyAustralia teams.Our ideal candidate will also bring

• A track record of managing client relationships in a complex, regulated environment, with the ability to balance commercial outcomes and compliance obligations.
• High levels of attention to detail, given the focus on compliance, governance and contract management.
• Strong commercial acumen, including solid financial literacy and familiarity with customer performance frameworks and reporting.
• An understanding of centralised energy services, embedded networks and microgrid solutions.
• Strong understanding of the energy market and emerging energy solutions (highly desirable).
• Poise under pressure. You'll be able to manage difficult questions and provide stakeholders with the information they need, every time.

Please note, there is an element of interstate travel required for this role.